From my studies and experience, I recommend two media tools I believe will be beneficial to libraries:
1. YouTube. Videos on YouTube Channel can help clients get information visually and access information repeatedly and pause at any time. This is a good way for them to fully understand the information at their own pace. It is a good method for the libraries to deliver high-quality service, especially under the COVID-19 circumstances.
2. Facebook. Facebook has massive users. Libraries post events, images, and videos on Facebook, and in this way, they can communicate directly with their clients. It will help libraries to get instant feedback and make improvements in time.
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